Shipping policy

1. Processing Time:

  • Since all our items are handmade, processing times vary. Typically, orders are processed and shipped within [Number] to [Number] business days after payment is received.

  • Custom orders or large orders may require a longer processing time. We will communicate the estimated processing time for these orders during the order confirmation process.

  • We strive to keep you updated on the progress of your order. You will receive an email notification once your order has been shipped.

2. Shipping Methods & Carriers:

  • We currently ship only within ______

  • The available shipping options and their associated costs will be displayed at checkout.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.

  • We offer free shipping on orders over $150

  • The exact shipping cost will be calculated and displayed at checkout before you finalize your purchase.

4. Packaging:

  • We use sturdy and protective packaging to ensure your items arrive safely.

  • We utilize [Mention packaging materials, e.g., bubble wrap, packing peanuts, sturdy cardboard boxes] to minimize the risk of damage during transit.

  • We try to use recycled and sustainable packing materials whenever possible.

6. Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

  • You can track your package's progress through the carrier's website.  

7. Delivery Issues:

  • Incorrect Address: Please ensure your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.  

  • Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact us immediately at [Your Email Address] with your order number and details. We will work with the carrier to resolve the issue.  

  • Delivery Delays: While we strive to ship your order promptly, we are not responsible for delays caused by the carrier, weather conditions, or other unforeseen circumstances.

8. Returns Due to Shipping Issues:

  • If an item arrives damaged please send us photographic evidence within 7 days of receiving the package.

  • We will evaluate the damage and determine the best course of action, which may include a replacement or refund.

  • Returns due to incorrect addresses are the responsibility of the customer.

9. Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact us at or .